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LaJack FAQs

Where are your jackets produced?
Our jackets are made with love in Parisian workshops.
What is the status of my order?
Once your order has been validated, you will receive a confirmation email and once your purchase has been sent, you will receive a second email to confirm that it has been sent and you will be able to track your package.
How long do I have to wait to receive my package?
For the semi-measurement, our jackets are produced to order, a delay of 12 to 15 days is necessary for their creation.
For our ready-to-wear jacket creations, orders are dispatched from Monday to Friday (excluding weekends and national holidays): - Colissimo Express delivery in 1 to 2 working days, free from purchases of €250
- Courier option for Paris from Monday to Friday
Where do you deliver?
We deliver to Europe and the United States.
Click here to find out more.
What type of payment do you accept?
You can buy on our site using your Credit Card or with your Paypal.
Do you accept returns and exchanges?
- Item must be unworn.
- The item must be returned in its original packaging.
- The return must be requested and returned within 14 days after the validated return request.
- The return is the responsibility of the customer.
For any help and feedback contact us via the form on the site.
Click here to find out more. We accept exchanges under the same conditions as returns.
If you wish to exchange an item, please send us an email and we will proceed with the exchange.
Can I exchange an item?
We accept exchanges under the same conditions as returns.
If you wish to exchange an item, please send us an email and we will proceed with the exchange.